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7 simple steps to flawless negotiations A successful negotiation results in a win-win agreement for both parties. But where do you start if you’re up against people or organisations with conflicting objectives? Or people who are just downright difficult? Getting what you want requires determination and tact. You need to be assertive but know when to compromise. We’ll help you refine your persuasive skills through verbal and non-verbal communication. We’ll show you how to identify and understand...

7 simple steps to help you get what you want from networkingNetworking: get it right, and it provides an opportunity for learning and expanding your business contacts. But there are so many ways to get it wrong. Maybe you’ve learnt this the hard way, or maybe you don’t know where to start. Whether you’re setting out into the world of business for the first time, planning a return visit or want to be the best in the job you’re in, this is the book for you.Follow these 7 simple steps to pick your...

Are you comfortable writing English in the classroom but nervous about writing in the real world? To write confidently in English you need to practise different styles of written English. Collins Writing helps you recognize different styles and choose the right language to get your message across. The twenty units focus on a wide variety of texts so that you can feel just as comfortable writing a postcard or using social media online. Learn to write as fluently as you speak, use the right...