Горячие поклонники. Революционный подход к обслуживанию клиентов

101 Ways to Save Money on Your Tax – Legally! is the quintessential guide for every Australian taxpayer. Updated annually to keep pace with changing tax laws, this book shows you how to maximise your return and keep more of your hard-earned money. Why pay more than your fair share? This year's edition explains all of the changes to the May 2017 budget, and provides indispensable advice from Mr. Taxman himself! Find answers to your questions and identify every deduction that applies to you;...

With unemployment rates still running high, getting an edge up on the competition in your field—whatever it may be—can be an intimidating and exhausting undertaking. Luckily, Resumes For Dummies is here to serve as your life raft as you navigate the murky waters of a modern-day job search. Inside, you'll find expert guidance on writing a winning resume that will set you head and shoulders above the crowd to land that elusive interview and get the job of your dreams. There's nothing easy and...

Play a Bigger Game will help you smash your goals. Whether you're an individual or part of a large organisation, this practical guide to getting what you want will enable you to achieve real results, no matter what! One of Australia's leading speakers, Rowdy McLean is well known for his simple, hard-hitting, no-excuses approach to motivation. He believes that success is not just about setting goals but actually kicking them. In this definitive guide you'll find: useful processes to help you...

Feeling unfulfilled? Do you dream of a lifestyle where you can have it all – good health, wealth, freedom and happiness? You’re not alone. Upgrade Your Life is your guide to taking the power back and becoming the master of your own fate and that of your business. Author Pat Divilly has worked with an array of small business owners to help them achieve a growing business based on purpose, passion and profit whilst also maintaining a healthy work-life balance. Pat offers a practical approach to...

Fancy being the ‘Top Dog’ in all your dealings? Fed up of feeling like the underdog? So many of us regularly ‘lose’ in conversations before we’ve even opened our mouths. Often without realising it, we don’t see ourselves as a peer of the other person. And we transmit this in what we do and say (“I’ll fit round you. I know you’re really busy.”) The other person picks up on this. And, without doing a thing, they’re suddenly in charge! Top Dog will teach you how to lead in all your interactions,...

Bestselling personal development author, Gill Hasson is back and this time she's here to help with something that affects everyone at some point in their life, Anxiety. Worries and anxieties are familiar to us all. Worrying can be helpful when it prompts you to take action and solve a problem but unrelenting doubts, fears, and negative possibilities can dominate your mind, affect your ability to manage your everyday life and wellbeing, your sleep and appetite, your social life, and your ability...